Web Survey Bibliography
Questionnaire development and testing for traditional paper and pencil questionnaires have tended to focus on the key elements of question type selection, wording, and order. Where self-administration is used, graphic design is also important. The transition to computer-assisted methods has added a new set of concerns, namely technical correctness (e.g., branching, calculations, text fills, etc.) and, more recently, usability.
The advent of web-based interviewing has further complicated the questionnaire development and testing phases of survey design and implementation. We now face new concerns about web-based communication styles, unique question types and formats, screen layout and use of color, added complexity to tests of technical correctness, and technical performance (e.g., speed of page delivery, appearance under different browsers, etc.).
This paper describes a series of testing protocols for Web questionnaires. It conceives of a Web questionnaire as having six main components: presentation, instructions and questions, logic and functionality, respondent environment, application software, and hosting platform. Effective testing requires that each of these components be evaluated and tested individually, as well as a thorough test of the assembled whole. The type of testing done and its point in the lifecycle of survey design and implementation will vary by component. In developing these protocols the authors draw on the survey methods literature, the literature on software testing, and their own experience both testing computer-based questionnaires and deploying hundreds of Web surveys.
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Web survey bibliography (4086)
- Using the Internet for surveys and health research; 2002; Eysenbach, G., Wyatt, J. C.
- Internet-Based Psychological Experimenting: Five Dos and Five Don'ts; 2002; Reips, U.-D.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- The Kid's Experimental Psychology Lab: A Web Site for Internet Research with Children; 2002; Frick, A., Reips, U.-D.
- Assessing Internet Questionnaires: The online pretest lab; 2002; Graef, L.
- Understanding the Willingness to Participate in Online-Surveys - The case of E-mail questionnaires; 2002; Bosnjak, M., Batinic, B.
- Conducting Research Surveys via E-mail and the Web; 2002; Schonlau, M., Elliot, M. N., Fricker, R. D.
- From Mail to Web: Improving Response Rates and Data Collection Efficiencies; 2002; Crawford, S. D., McCabe, S. E., Couper, M. P., Boyd, C. J.
- A Comparison Between Mail and Web Surveys: Response Pattern, Respondent Profile, and Data Quality; 2002; Kwak, N., Radler, B. T.
- Have Telephone Surveys a Future in the 21-th century?; 2002; de Leeuw, E. D., Lepkowski, J. M., Kim, S.-W.
- Do it yourself, Web-style; 2002; Glowa, T.
- Using phone methods in a digital age; 2002; Fitzgerald, A.
- Designing a Strategy for Reducing "No Opinion" Responses in Web-Based Surveys; 2002; de Rouvray, C., Couper, M. P.
- Effect of trust on customer acceptance of Internet banking; 2002; Suh, B., Han, I.
- Establishing data validity in conjoint: Experiences with Internet-based ‘mega-studies’; 2002; Moskowitz, H., Moskowitz, J., Beckley, J., Mascuch, T., Adams, Ju., Sendros, A., Keeling, C.
- Work-life balance among Croatian employees: role time commitment, work-home interference and well-being...; 2002; Sverko, B. B., Araasic, L., Galesic, M.
- Data collection through web-based technology; 2002; Swartz, R. W., Hancock, C.
- Online Data Collection; 2002; Topp, N. W., Pawloski, B.
- Electronic data collection in Statistic Norway; 2002; Sæbø, H. V., Gloersen, R., Sve, D.
- Citizen Perceptions of Community Policing: Comparing Internet and Mail Survey Responses; 2002; Ballard, C., Prine, R.
- An evaluation of the effect of response formats on data quality in Web surveys; 2002; Heerwegh, D., Loosveldt, G.
- Testing Web Questionnaires; 2002; Crawford, S. D., Baker, R. P.
- Web Surveys: The Effect of Controlling Survey Access using PIN Numbers; 2002; Heerwegh, D., Loosveldt, G.
- (Non)Response bei Web-Befragungen; 2002; Bosnjak, M.
- A Nonresponse Analysis of a Mail-Web Mode Comparison; 2002; Boyd, C. J., Crawford, S. D., McCabe, S. E., Couper, M. P.
- Usability Testing of Web Data Collection Instruments; 2002; Thalji, L., Antunes, M. J., Wiebe, E. F.
- Mode Effect in Web Surveys; 2002; Vehovar, V., Lozar Manfreda, K.
- Nonresponse in Web Surveys; 2002; Vehovar, V., Lozar Manfreda, K., , Batagelj, Z.
- Generalizability Issues in Internet-Based Survey Research: Implications for the Internet Addiction Controversy...; 2002; Bremer, J.
- Collective action in the age of the Internet: Mass communication and online mobilization; 2002; Brunsting, S., Postmes, T.
- Cognitive processes in Web Surveys; 2002; Fuchs, M.
- Computer-assisted Self-interviewing over the Web: Criteria for Evaluating Survey Software with Reference...; 2001; Flatley, J.
- Creating a Web research guide: Collaboration between liaisons, faculty and students; 2001; Sugarman, T. S., Demetracopoulos, C.
- Questionnaire Pretesting Methods: Do Different Techniques and Different Organizations Produce Similar...; 2001; Rothgeb, J. M., Willis, G. B., Forsyth, B. H.
- Practical methods for sampling rare and mobile populations; 2001; Kalton, G.
- Recommended Standard Final Outcome Categories and Standard Definitions of Response Rate for Social Surveys...; 2001; Lynn, P., Beerten, R., Laiho, J., Martin, J.
- Visual Analog Scales: Do they have a role in the measurement of preferences for health states?; 2001; Torrance, G. W., Feeny, D., Furlong, W.
- Trends in household survey nonresponse: A longitudinal and international comparison; 2001; de Leeuw, E. D., de Heer, W.
- The construction of attitudes; 2001; Schwarz, N., Bohnerd, G.
- Subscale distance and item clustering effects in self-administered surveys: A new metric; 2001; Bradlow, E. T., Fitzsimons, G. J.
- On the use of college students in social science research: Insights from a second‐order meta...; 2001; Peterson, R. A.
- Introduction to behavioral research on the internet; 2001; Birnbaum, M. H.
- Experiments on column width spacing in the University of Michigan Student Life Survey; 2001; Boyd, C. J., McCabe, S. E., Couper, M. P., Crawford, S. D.
- Building an alternative response process model for business surveys; 2001; Willimack, D. K., Nichols, E. M.
- Ethische Dimensionen der Online-Forschung; 2001; Dzeyk, W.
- Panel Bias from Attrition and Conditioning: A Case Study of the Knowledge Networks Panel; 2001; Clinton, J. D.
- Web experiment on colour harmony principles applied to computer user interface design; 2001; Laugwitz, B.
- Knowledge acquisition, navigation and eye movements from text and hypertext; 2001; Naumann, A., Waniek, J., Krems, J. F.
- Score Reliability in Web or Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type...; 2001; Cook, C., Heath, F., Thompson, R. L., Thompson, B.
- On-line student feedback: A pilot study ; 2001; Galbraith, L. B., Gee, P., Jennings, F., Riley, R.